A toll free number gives callers a way to contact your firm without having to pay for the call themselves.
Toll free numbers can be used by a business for many purposes. Most often 800 numbers are used in connection with sales and marketing efforts or to offer support functions such as technical help or assistance lines. Customers appreciate a toll free number, particularly during busy times when callers are placed on hold.
Long distance companies and resellers are the largest providers of inbound calling services. You can generally obtain inbound service from any firm that offers long distance service in your area.
There is no need to install and pay for another phone line or any new equipment when setting up a toll free number. The toll-free number will be set up to ring directly to any existing phone line that you choose during the set up process.
There are two key items to consider when choosing a toll free number calling program: rates and features.
- Rates can range from nearly 30 cents per minute on some plans to less than 10 cents per minute with some high-volume programs. As a result, the plan you choose can have a tremendous effect on how much you end up paying for the service.
- Most plans offer a common set of basic calling features, although monthly charges and set-up charges may differ. Some providers allow you to block toll free calls from areas your business doesn’t serve.
Other things to remember:
- Look for a program that bills calls in the smallest possible increment.
- Look out for agreements that lock you in for longer than one year.
- Be careful of agreeing to monthly minimums. In most cases you will be penalized if you fall below the minimum volume.
