Voice over IP (VoIP) is the ability to place and receive calls for free using the Internet.
Commerce on the Web is growing globally at record rates. But without customer service, many consumers won’t buy online. For online brick and mortar businesses and dot.com start-ups alike, new customer service technologies designed for the Internet are the key to e-business success.
VoIP is a cost-effective and simple way to deploy phone service compared to traditional circuit-switched technology, VoIP provides a great advantage to new companies who want to offer more economical long distance and local access services around the world. Low cost and 21st-century technology lets those businesses offer an attractive enhanced service and feature. Voice over IP technology also scales incrementally, so carriers can add capacity in small chunks as their customer bases grow.
Every business who has a presence on the Internet, sooner or later will want to have a cyber phone, allowing their website's visitors to call FREE from anywhere in the world and speak with a sales or customer service person about questions regarding the products and services being offered at the website, enhancing and multiplying the success sales rate.
